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Datorama Support

By Ross Jenkins Revised on August 19, 2022 at 8:19PM EDT

Datorama Marketing Intelligence Cloud was created to help marketers connect, analyze, and take action on data, but if you are in need of professional or extended managed services, Decision Foundry is here.

Certified Datorama Support

Datorama, now called Marketing Cloud Intelligence provides exceptional data management capabilities for marketers looking to implement, onboard, visualize, and manage their data. While Datorama is a powerful marketing data platform, unifying data with any technology can be challenging without a strategy, training, talent, and occasional professional support.

As one of Datorama’s oldest and most experienced, partners, we offer implementation help to agencies, publishers, and advertisers of any size. Download our implementation guide to correctly setting up the platform.

We are an award-winning, certified implementation partner with nearly eight years of experience using Salesforce Datorama. We employ several Salesforce Marketing Champions and our team has completed more than 500 implementations as of June 2022. We help our clients maximize the value of Datorama. Consider reading our other Datorama articles.

DATORAMA AUDIT

QUICK START

CONSULTING

A 10-point assessment of the current state of your Datorama setup.

Audience: Existing Customer
Duration: 10 business days

We integrate 3 API connections or 1 Total Connect. OOTB visuals with limited calculations and widgets.

Audience: New Customer
Duration: 15 to 20 business days

We use 10 hours to work with your in-house resources to guide your implementation process

Audience: New Customer
Duration: 10 business days

TRAINING

FULL IMPLEMENTATION

MANAGED SERVICES

10 hours of instruction from our experts. Curriculum covers Datorama setup & maintenance.

Audience: Existing Customer
Duration: 10 business days

We deliver a fully operational solution including strategy, documentation, support and limited training.

Audience: New Customer
Duration: 40+ business days

We act as an extension of your team to audit, maintain and improve your use of Datorama.

Audience: Existing Customer
Duration: TBD

DATORAMA AUDIT

A 10-point assessment of the current state of your Datorama setup.

Audience: Existing Customer
Duration: 10 business days

QUICK START

We integrate 3 API connections or 1 Total Connect. OOTB visuals with limited calculations and widgets.

Audience: New Customer
Duration: 15 to 20 business days

CONSULTING

We use 10 hours to work with your in-house resources to guide your implementation process

Audience: New Customer
Duration: 10 business days

TRAINING

10 hours of instruction from our experts. Curriculum covers Datorama setup & maintenance.

Audience: Existing Customer
Duration: 10 business days

FULL IMPLEMENTATION

We deliver a fully operational solution including strategy, documentation, support and limited training.

Audience: New Customer
Duration: 40+ business days

MANAGED SERVICES

We act as an extension of your team to audit, maintain and improve your use of Datorama.

Audience: Existing Customer
Duration: TBD

Recommend By Clients of All Sizes

We’re Datorama’s first American partner to achieve a Navigation Level 2 Specialist. Certified Partners with this status have proven that they have the knowledge and experience to deliver complex projects in a product or industry vertical while maintaining high levels of customer success. There are eight compelling reasons to select Decision Foundry as your next Datorama Implementation partner.

Who is Decision Foundry?

Decision Foundry is a top-tier Salesforce integration partner supporting Datorama, CDP, Tableau, Tableau CRM, and Marketing Cloud, proper. Our global team of thought leaders includes some of the industry’s leading practitioners in data analytics and visual communication. We are a Salesforce Certified Implementation and Managed Service partner of distinction.

What does a Datorama onboarding and implementation process look like?

Onboarding is the key to every successful project. A typical project includes a Client Success Lead, a Project Manager, a certified Solutions Architect and an Implementation Engineer. How long does it take to implement Datorama? On average, projects can last as little as three weeks to as many as fourteen, depending on scope and level of effort. Review our Datorama onboarding process for successfully completing projects

Datorama Implementation Project Timeline

The “DF” Difference

We provide world-class Datorama support and signature Datorama visualizations that extend the value of Datorama’s Data Canvas environment through editable JavaScript, HTML, and CSS, to improve your ability to visually communication marketing performance across organizations.

Decision Foundry creates “super templates” for clients who wish to see a cross client views of performance, allowing pivots by product, service, industry, SIC Code or Brand(s). Datorama calls this an Executive Workspace setup and when you have a multi-brand use case, this is ideal.

We Build Critical Marketing Performance Views and CMO Level Dashboards

Decision Foundry provides custom-built calculations; define critical KPIs; and manage marketing performance by channel, partner, strategy, region, tactic, and campaign, throughout your data hierarchy.

Datorama Executive Workspace

Our super templates are for clients who wish to see a cross client view of performance.

We Are Datorama Certified

Our team includes more than 90 certified Datorama professionals, and more than 140+ Business Intelligence Analysts, ready to assist with any data integration challenge including automating performance insights, at scale. See our PepsiCo NA Datorama case study.

A Top Implementation Provider You Can Trust

We are what our clients say. Our Salesforce CSAT stands at 4.95 out of 5. We understand that your project is important, and we believe in client confidentiality, data integrity, and security. Decision Foundry is 27001 certified, licensed, and insured, so you can be confident in what we deliver.

Datorama Implementation Plans: Which Is Right for You?

Quick Start Package: “Keeping Datorama Simple”
Description: In this package, Decision Foundry implements and provides quality assurance for a limited number of data sources. Your team learns as we work to quickly connect, visualize, document and deliver your Datorama solution.

Datorama Support & Implementation Services delivered:

  • Quality assurance for two API data sources OR a single Total Connect data source.
  • Visuals built with Datorama’s native Data Canvas
  • Up to two hours of data quality assurance
  • Walkthrough of the solution and answer any questions, so you feel confident in your investment.

Estimated Project Duration: Two to four weeks to implement

Estimated Project Fee: Typically, $5,000 to $10,000 USD, depending on final use case
Note: This build does NOT include the cost of a Datorama license
Talk to Decision Foundry About Quickstart Services

Datorama Training

Description: Up to 10 hours of working sessions and formalized Datorama training giving clients the confidence to use Datorama and the insights it offers.

Datorama Implementation Services delivered:

  • Initial discovery session
  • Remote training for all clients/stakeholders
  • Immersion in the Datorama ecosystem
  • Marketplace
  • Review core platform use cases
  • Hands-on data integration
  • Effective use of harmonization and classifications
  • Visualization
  • User management
  • Row usage and management
  • Training scope includes five hours of miscellaneous consulting hours

Estimated duration: Approximately one to two weeks. Service can be done remotely.

Estimated Project Fee: Typically, $5,000 USD, depending on final use case
Note: This build does NOT include the cost of a Datorama license.

Datorama Custom Visualization Support

Description: Provide up to 160 hours of service to review, sketch, wire, mockup, and create custom visualization and data experience designs for existing dashboard development using our award-winning data engineers, front-end, UX and business intelligence professionals.

Datorama Implementation Services delivered:

  • Up to 10 hours of initial discovery to review requirements
  • Up to 10 hours of UX Lite Services
  • Up to 40 hours of pre-design/design, which includes no more than three wireframes, six mockups
  • Up to 25 hours of custom CSS on existing dashboards, including no more than three dashboards
  • Up to eight hours of quality assurance
  • Written instructions for maintaining custom CSS and JavaScript
  • Final walkthrough of signature visuals and custom UI

Estimated duration: Approximately four to six weeks to implement your custom visualizations

Estimated Project Fee: Typically, $15,000 to $25,000 depending on final use case, complexity of visuals, and number of templates required.
Note: This build does NOT include the cost of a Datorama license. This service is for existing implementations only.

We Are Not Another “Dash-Bored” Developer

We are here to help you maximize the value of your Datorama instance. Starting February 1, 2022, Datorama professional services will increasingly rely on strategic, accredited partners like us to resolve client projects and provide extended support. Take a look at our onboarding and implementation process. Contact us and we’ll quickly walk you through our portfolio, delivery process, and credentials — with zero sales hassle. You’ll find us highly responsive, extremely knowledgeable, and a lot fun to work with. When your project is completed, you’ll understand precisely how it was built, and how it can be maintained. We’ll leave you with the written documentation you need to better understand the data model, requirements, calculations, reports, integrations, and technical specifications used to build your final solution. Consider Decision Foundry for your next implementation.

Ask about our Custom Visualization Services

About Decision Foundry

Decision Foundry is a top-tier Salesforce integration partner supporting Datorama, CDP, Tableau, Tableau CRM, and Marketing Cloud, proper. Our global team includes some of the industry’s leading practitioners in data analytics and visual communication. As Salesforce consultants, we help make sense of your data by connecting scattered data points while blending and visualizing performance marketing data. We organize marketing data across our clients’ entire tech stack — from delivery to IO management to billing and reconciliation to automated insights and sales lift.

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