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Certification Help

You can start by downloading 12 tips for humanizing data experiences in MCI or take a look at our services and thought leadership.

Partner access is granted via the Manage Users tab. Click Manage Users and then navigate to the Access Invitations tab and then click Invite User. Then, enter the users email ID and click Invite. The Partner can then take care of the rest.

Yes. All training sessions are recorded and hosted on a secured, shared repository. The same goes for all training materials such as documents, schedules, and PDFs.

According to your license agreement, all standard features are enabled immediately. However, Premium features — such as Media Transparency Center, Data Lake, and Direct Connect — are only available after purchase. Contact your Salesforce Client Success Manager to gain access to these features.

As mentioned above, training comes in three types/styles:

• Theoretical and practical learning explores the MCI University and Success Center.
• Hands-on training during which our certified trainers and clients set up an initial workspace and complete projects across an end-to-end MCI instance.
• Hands-on Training + Certification: Clients can also opt for the MCI Admin Readiness Class, which positions the subject matter expert to manage small and large implementation projects.

Mastering MCI Fundamentals takes about 10 to 15 hours to cover the core topics or approximately 2 weeks.

It can be taught through a combination of practical and academic studies, but it will take time. Hint: Start by watching one of our free webinars and considering taking one of our signature classes with a Practice Lead.

No, only Salesforce can provide certification, but as an option, we do offer exam readiness which is a more rigorous approach to the training curriculum after you’ve completed the fundamentals.

Custom visuals are not taught in our standard training sessions but are offered through custom classes. Contact us for details. 

Yes, we recommend starting with our Audit services. The use cases we identify from this work will then be used to supplement your new employee’s understanding of the platform using real world examples.

Platform Training consists of the full training schedule. By teaching users the core platform use cases, they learn how to use the platform, efficiently, and effectively.

Solution Training consists of tailor-made, hyper-focused training that gives clients the understanding they need to effectively use their existing MCI setup. Users also learn what takes to maintain and scale their current instance. Scaling can include such items as adding new data sources/channels, adding and/or modifying calculated dimensions and measurements, setting up Goals and Benchmarking, modifications to visualization, and learning how to use templates within the platform in order to scale at a faster pace.

Mastering MCI series on Linkedin sheds light on our thinking and methodology. View them here MCI Training videos.