Order Management | Professional Services
Run smoother operations while giving customers exactly what they want, when they want it
Great customer experiences start with flawless order fulfillment. Order Management brings your entire fulfillment network into focus—from warehouse stock to delivery status. Your service team gets instant access to customer history, order details, and shipping options in one view. Whether you’re filling orders from stores, warehouses, or suppliers, our specialists help you build a system that saves money and keeps customers coming back.
Our Services
Transform fragmented order processing into a seamless, centralized system that connects all business units – from warehouse teams to billing departments and call centers. Salesforce Order Management creates a view where teams can manage order capture, fulfillment, and delivery in one place.
Handle the full payment cycle through Order Management’s built-in processing system – from initial authorization through capture and reconciliation. Track every transaction through detailed payment summaries with automatic invoice and credit memo generation.
Use out-of-box integrations to deliver a true 360-degree customer view. Service agents gain full access to order data and history, while pre-built connector apps enable quick integration with supply chain partners.
Build a fulfillment system that adapts to your business growth, whether you’re shipping from one warehouse or hundreds of locations. The system helps optimize delivery speed and costs by finding the best way to route each order.
Common Questions
Salesforce Order Management (OMS) is the platform that handles the full order lifecycle — capture, payment, fulfillment, returns, exchanges, and customer service — natively integrated with Commerce Cloud, Service Cloud, and ERP / inventory systems. Built on the Salesforce platform, it gives service agents one place to view and act on a customer's orders without bouncing between commerce, ERP, and ticketing systems.
Order lifecycle configuration (capture, hold, allocate, fulfill, settle); payment management (auth, capture, refund, partial refunds); distribution network setup (warehouses, stores, dropship, marketplaces); integration with Commerce Cloud, ERP (SAP, NetSuite, Oracle), inventory, and shipping carriers; Order Management Console for agents; returns and exchange flows; and integration with Service Cloud so support agents can act on orders inside cases.
Standalone OMS platforms (Manhattan, IBM Sterling, Fluent Commerce) are deep on fulfillment optimisation, often serving multi-billion-dollar brands. Salesforce Order Management's edge is its native integration with the Salesforce ecosystem — particularly Commerce Cloud, Service Cloud, and the customer record. For organisations where order management needs to be tightly coupled with storefront, customer service, and marketing — and not just fulfillment optimisation — it's the natural choice.
A focused single-locale rollout (one warehouse, one storefront, basic payment + returns) runs 12–16 weeks. A multi-locale or omnichannel deployment with multiple fulfillment nodes, marketplace integrations, and ERP integration runs 5–8 months. Cost scales with order volume, locales, payment complexity, and integration count. Every engagement starts with a free discovery call and order-flow audit.
Often the answer is "you need integration, not replacement." Your ERP is great at the back-office side (inventory, financials, shipping); Salesforce OMS shines on the customer-facing side (post-purchase experience, returns, exchanges, agent visibility). The common pattern is hybrid: ERP remains the fulfillment system of record; Salesforce OMS handles the customer-facing layer; they sync bidirectionally. We design that integration explicitly.
We deliver Order Management as part of full commerce transformations — meaning your OMS lands integrated with Commerce Cloud, Service Cloud, and ERP from day one. 85+ Salesforce certifications, 700+ projects delivered across retail, manufacturing, and consumer brands. Multi-locale, multi-currency, multi-marketplace experience.
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