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Partnerships are in our DNA. Whether you need expertise in the Salesforce environment or have a complementary offering, we want to hear from you.
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Change the way you support your customer
Salesforce Service Cloud transforms support experiences by providing businesses with a unified solution for exceptional customer service. With advanced capabilities in case management, personalized interactions, and efficient inquiry resolution, Service Cloud empowers organizations. Gain valuable insights into customer behavior, fine-tune support strategies, and elevate service standards. Partner with our certified experts to unlock Service Cloud’s full potential for your business.
Self-Service Solutions
We’ll assist you in implementing self-service options that enable customers to find answers and resolve issues independently through knowledge bases, community forums, and AI-powered chatbots.
Intelligent Customer Insights
Using Salesforce Service Cloud’s powerful AI capabilities, we will work with your team to use your customer service data to personalize interactions, anticipate needs, and improve support strategies which will drive customer satisfaction and loyalty.
Boosting Productivity
Our expertise lies in helping you streamline case management, automate tasks, and equip your customer service team with the tools they need to deliver faster, more personalized support. We tailor the platform to your specific needs, ensuring it aligns with your business processes and enhances your team’s efficiency.
What is Salesforce Service Cloud?
Salesforce Service Cloud is a comprehensive solution that enables service teams to offer customer support across various channels, at any time and scale. It provides feature-rich tools, reports, dashboards, knowledge articles, and pre-built integration apps. With built-in AI, Service Cloud automates and streamlines service processes.
How can I get started with Salesforce Service Cloud?
To get started quickly, follow these steps:
You can also get certified help from an implementation partner like us.
What information does Salesforce Service Cloud capture?
Salesforce Service Cloud captures customer-related information, including Contacts (customers), Accounts (companies), and Cases (specific issues). Agents can also create custom fields to meet unique service objectives.
How can Salesforce Service Cloud boost agent productivity?
Salesforce Service Cloud offers tools like macros, quick text, and case assignment rules to streamline agent workflows. These features help agents resolve cases faster and provide better support.
How does Salesforce Service Cloud support omnichannel service?
Service Cloud enables omnichannel engagements, allowing customers to interact via phone, email, chat, social media, and more. Agents can seamlessly switch between channels to provide consistent support.
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“Excellent partner, was able to unlock business insights that were previously unavailable, while building out a solution that fits our business needs!”
Partner with us to optimize your entire Salesforce ecosystem
We can help you unlock the power of unified customer data. Our experts bridge the data silo gap by seamlessly integrating your Salesforce instance with external data sources, creating a 360-degree view of your customers.
Optimize your entire Salesforce ecosystem with our support. From data management to process automation, we’ll help you make the most of Salesforce CRM.
Decision Foundry provides Salesforce Marketing Cloud services to help you evaluate your business priorities and get the most out of the platform. From implementation to personalization and optimization, we’ll guide you through every step.
Our easy-to-use dashboards, measurement approaches, and business intelligence (BI) solutions simplify marketing performance assessments. We offer implementation support, Data Design™, and a smooth onboarding and delivery process.
We empower you to reach your customers effectively through the right engagement. Whether it’s quick wins or long-term customer journeys, our team supports you in planning and executing successful campaigns.
Formerly known as Pardot, Marketing Cloud Account Engagement, helps you engage with prospects and customers. We’ll guide you through lead nurturing, scoring, personalized communication, and more.
Develop real-time data and AI to personalize messages, tailor customer journeys, and fuel deeper engagement that drives conversions. Our team of experts will help you craft impactful experiences that resonate with your audience.
Unlock the full power of Salesforce Sales Cloud. Our team will show you how to manage leads, opportunities, and the sales processes effectively.
Create CRM-powered experiences for your customers with Experience Cloud. Decision Foundry walks you through building and customizing portals, communities, and websites.
Sell faster and increase sales with CPQ. We’ll assist you in configuring winning product combinations, automating accurate pricing, and generating error-free quotes, which will empower your sales team to close deals faster and with greater confidence.
Go beyond reports. Our BI experts transform raw data into usable observations through user-friendly dashboards and advanced analytics. Make data-driven decisions with confidence.
Leverage Power BI for data analysis and visualization. Our team can guide you in harnessing its capabilities to make informed business decisions.
Decision Foundry is a leader in Tableau Consulting and dashboard management. We offer services from initial implementation and data integration to advanced dashboard design and ongoing optimization.
Decision Foundry offers scalable and sustainable data solutions from data extraction, transformation, and storage to custom development of apps and dashboards. Our data engineering services are designed to enable faster time to insight, improved data accuracy and increased user adoption.
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Decision Foundry is a certified independent software vendor, managed services provider, and a certified award-winning Salesforce integration partner. Decision Foundry closes the gap between data access, platform adoption and business impact. Our global, Salesforce consulting services include the integration of Data Cloud, Account, Engagement, Personalization, Sales, and Service.
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