Stop building chatbots that frustrate customers. We deploy Salesforce Agentforce — autonomous AI agents grounded in your data, governed by your rules, and capable of resolving issues without human intervention.
The Reality
Your people aren't underperforming — they're overwhelmed. Repetitive enquiries, unqualified leads, and manual campaign builds are consuming the hours that should go to high-value work. These problems compound — and they're costing you growth.
Your agents spend a large share of their day answering the same questions — password resets, order statuses, return policies — while complex cases queue up and SLAs slip.
Inbound leads sit in a queue for days. By the time a rep responds, the prospect has already moved on — or worse, they were never a fit to begin with.
Customers don't stop needing help at 5pm. Your chatbot gives canned responses, your IVR loops endlessly, and your CSAT scores drop every weekend.
New reps shadow top performers for weeks, practice on real deals, and still struggle with objection handling. There's no scalable way to coach at the individual deal level.
Every campaign is built from scratch — audience segments, email copy, journey logic, landing pages. Your team spends more time assembling than strategising.
Every significant increase in ticket volume means another hiring cycle. You can't deliver personalised, context-aware service at scale with humans alone.
You've tried AI chatbots before. They worked in the demo, hallucinated in production, and eroded customer trust. Now leadership is sceptical of any AI initiative.
Generic LLMs don't know your products, policies, or customers. Without proper grounding in your CRM and knowledge base, AI agents make things up.
Our Expertise
Deploy Salesforce's ready-made AI agents — Service Agent for 24/7 support, SDR Agent for lead qualification, Sales Coach for rep training, and Campaign Designer for marketing.
Build bespoke AI agents with Agent Builder — defining custom topics, actions, guardrails, and knowledge sources tailored to your business processes.
Design agent ecosystems where multiple AI agents collaborate across departments — sharing context, routing tasks, and escalating to humans when needed.
Ensure enterprise-grade trust with comprehensive agent testing, monitoring, compliance controls, and continuous performance optimisation.
Agentforce Agents
Agentforce isn't a chatbot — it's a platform for autonomous AI agents. From service resolution and lead qualification to sales coaching and campaign generation, these agents work alongside your team around the clock.
Explore Agent CapabilitiesAutonomous 24/7 customer support agent that resolves cases across chat, email, WhatsApp, and voice — escalating to humans only when needed, with full conversation context.
AI-powered sales development agent that qualifies inbound leads, researches prospects, crafts personalised outreach, and books meetings — in any language, around the clock.
Deal-specific AI coaching agent that provides role-play practice, objection handling, and personalised feedback grounded in your CRM opportunity data.
AI marketing agent that generates complete multi-channel campaigns from a single brief — including audience segments, email copy, landing pages, and journey logic.
Salesforce Ecosystem
Agents don't operate in isolation. We connect Agentforce to your CRM, data platform, messaging channels, and automation tools — so every agent has the context it needs to act.
+ AgentExchange marketplace for pre-built agent templates and actions
Our Process
Identify the highest-ROI use cases for autonomous agents across sales, service, marketing, and operations.
Curate and structure the knowledge articles, FAQs, and CRM data that will ground your agents' responses.
Build and configure agents with custom topics, actions, guardrails, and escalation rules using Agent Builder.
Rigorous testing of agent accuracy, edge cases, compliance, and escalation paths before production deployment.
Deploy agents across channels with monitoring, analytics, and iterative refinement to improve resolution rates.
Fast-Track Option
Our Agentforce Accelerator is a structured rapid-deployment program built with Salesforce — designed to get your first AI agents live fast, with guardrails and governance built in.
Explore the AcceleratorFrom kickoff to production-ready agents — not the 3-6 month cycle typical of custom AI builds.
Co-developed with Salesforce product teams. Follows their best practices for design, testing, and governance.
Battle-tested patterns for the most common agent use cases: service, sales, marketing, and operations.
Clear deliverables defined up front — you know exactly what you're getting before you commit.
Case Study
a top financial services firm receiving a high volume of support enquiries per month. We deployed Agentforce Service Agent across chat and email, integrated with their knowledge base and Data Cloud profiles — deflecting 60% of cases autonomously while maintaining a 94% customer satisfaction score.
60%
Case deflection rate
94%
Customer satisfaction
50K+
Monthly enquiries handled
24/7
Autonomous operation
Case deflection rate
Autonomous · Governed · 24/7
How We Work
Pick the model that fits where you are. All engagements include a dedicated Agentforce lead and a clear outcome definition.
Ideal for: Teams evaluating Agentforce for the first time
Evaluate your data maturity, knowledge base readiness, and highest-value agent use cases with a clear deployment roadmap.
Ideal for: Organisations ready to deploy autonomous agents
End-to-end Agentforce deployment including agent building, knowledge preparation, testing, governance setup, and multi-channel go-live.
Ideal for: Teams that want continuously optimised AI agents
Continuous agent monitoring, performance optimisation, knowledge base updates, and new agent development as your needs evolve.
Common Questions
Agentforce is Salesforce's autonomous AI agent platform. Unlike traditional chatbots that follow scripted flows, Agentforce agents reason over your business data in Salesforce, take actions (close cases, qualify leads, generate quotes), and hand off to humans when needed. It launched in 2024 and is positioned as the foundational layer for agentic AI inside the Salesforce ecosystem — think of it as Salesforce's answer to AI-first SaaS.
Five core workstreams: pre-built agent deployment (activating out-of-box Service, Sales, and MIA agents faster than your own team can); custom Agent Building using Agent Builder and Apex actions; multi-agent orchestration so agents hand off work across Sales, Service, and Marketing; governance, testing, and optimisation; and production readiness with hallucination guardrails, audit logging, and rollback paths.
Einstein GPT is generative AI baked into Salesforce screens — it writes content, summarises records, suggests next steps. ChatGPT is a general-purpose conversational LLM. Agentforce is something distinct: an autonomous agent runtime that reasons, plans multi-step actions, and uses your Salesforce data + Data Cloud + Apex to do work end-to-end. Many of our engagements stack all three — generative AI inside records, Agentforce for autonomous workflows, and external LLMs where needed.
A focused single-agent deployment (e.g. a Service Agent for L1 case deflection) runs 4–8 weeks including governance, testing, and rollout. A multi-agent program spanning Sales + Service + Marketing typically runs 3–6 months. Pricing depends on agent count, integration depth, and the Data Cloud foundation. Every engagement opens with an Agentforce readiness assessment — we'll tell you in 2 weeks whether your data and processes are agent-ready before you commit.
This is the most common situation — and the most important to address before deploying agents. Agentforce is only as good as the data underneath it. Our typical path: (1) data audit to find quality gaps, (2) Data Cloud foundation to unify customer, product, and service data, then (3) Agentforce deployment on top. Skipping the foundation produces agents that hallucinate or take wrong actions. We won't ship an agent your data isn't ready for.
We've been deploying autonomous workflows on Salesforce since before Agentforce existed — via Einstein, Flow, and custom Apex. We're a Salesforce SELECT Partner with deep Data Cloud expertise, and Agentforce only works as well as Data Cloud underneath it. 85+ Salesforce certifications, 700+ projects delivered, and our FDE engineers embed inside your team to make sure the agent isn't just deployed — it's actually used and trusted.