Agentforce
Stop building chatbots that frustrate customers. We deploy Salesforce Agentforce — autonomous AI agents grounded in your data, governed by your rules, and capable of resolving issues without human intervention.
The Reality
Your Team Is Drowning in Work That AI Agents Should Handle
Your people aren't underperforming — they're overwhelmed. Repetitive enquiries, unqualified leads, and manual campaign builds are consuming the hours that should go to high-value work. These problems compound — and they're costing you growth.
Support teams overwhelmed by repetitive enquiries
Your agents spend a large share of their day answering the same questions — password resets, order statuses, return policies — while complex cases queue up and SLAs slip.
Sales reps wasting hours on unqualified leads
Inbound leads sit in a queue for days. By the time a rep responds, the prospect has already moved on — or worse, they were never a fit to begin with.
Inconsistent customer experience outside business hours
Customers don't stop needing help at 5pm. Your chatbot gives canned responses, your IVR loops endlessly, and your CSAT scores drop every weekend.
New sales hires taking months to ramp up
New reps shadow top performers for weeks, practice on real deals, and still struggle with objection handling. There's no scalable way to coach at the individual deal level.
Marketing teams manually building every campaign
Every campaign is built from scratch — audience segments, email copy, journey logic, landing pages. Your team spends more time assembling than strategising.
No way to scale personalised service without scaling headcount
Every significant increase in ticket volume means another hiring cycle. You can't deliver personalised, context-aware service at scale with humans alone.
AI pilots that demo well but fail in production
You've tried AI chatbots before. They worked in the demo, hallucinated in production, and eroded customer trust. Now leadership is sceptical of any AI initiative.
Agents that hallucinate because they're not grounded in your data
Generic LLMs don't know your products, policies, or customers. Without proper grounding in your CRM and knowledge base, AI agents make things up.
Our Expertise
Four Ways We Deploy Agentforce for Your Business
Pre-Built Agent Deployment
POPULARDeploy Salesforce's ready-made AI agents — Service Agent for 24/7 support, SDR Agent for lead qualification, Sales Coach for rep training, and Campaign Designer for marketing.
- Service Agent configuration & channel setup
- SDR Agent lead qualification rules
- Sales Coach deal-specific training
- Campaign Designer brief-to-launch automation
Custom Agent Building
Build bespoke AI agents with Agent Builder — defining custom topics, actions, guardrails, and knowledge sources tailored to your business processes.
- Custom topic & action design
- Prompt template engineering
- Knowledge base curation & grounding
- Guardrail & escalation rule configuration
Multi-Agent Orchestration
Design agent ecosystems where multiple AI agents collaborate across departments — sharing context, routing tasks, and escalating to humans when needed.
- Cross-department agent coordination
- Agent-to-agent handoff protocols
- Human-in-the-loop escalation design
- AgentExchange marketplace integration
Governance, Testing & Optimisation
Ensure enterprise-grade trust with comprehensive agent testing, monitoring, compliance controls, and continuous performance optimisation.
- Agent accuracy testing & validation
- Compliance & regulatory guardrails
- Performance monitoring & analytics
- Continuous improvement & retraining
Agentforce Agents
Meet the AI Agents That Transform Every Department
Agentforce isn't a chatbot — it's a platform for autonomous AI agents. From service resolution and lead qualification to sales coaching and campaign generation, these agents work alongside your team around the clock.
Explore Agent CapabilitiesService Agent
Autonomous 24/7 customer support agent that resolves cases across chat, email, WhatsApp, and voice — escalating to humans only when needed, with full conversation context.
SDR Agent
AI-powered sales development agent that qualifies inbound leads, researches prospects, crafts personalised outreach, and books meetings — in any language, around the clock.
Sales Coach
Deal-specific AI coaching agent that provides role-play practice, objection handling, and personalised feedback grounded in your CRM opportunity data.
Campaign Designer
AI marketing agent that generates complete multi-channel campaigns from a single brief — including audience segments, email copy, landing pages, and journey logic.
Salesforce Ecosystem
Agentforce Works Across Your Entire Salesforce Stack
Agents don't operate in isolation. We connect Agentforce to your CRM, data platform, messaging channels, and automation tools — so every agent has the context it needs to act.
+ AgentExchange marketplace for pre-built agent templates and actions
Our Process
From Strategy to Autonomous Agents in Weeks
Agent Strategy & Use Case Discovery
Identify the highest-ROI use cases for autonomous agents across sales, service, marketing, and operations.
Knowledge & Data Preparation
Curate and structure the knowledge articles, FAQs, and CRM data that will ground your agents' responses.
Agent Build & Configuration
Build and configure agents with custom topics, actions, guardrails, and escalation rules using Agent Builder.
Testing & Governance
Rigorous testing of agent accuracy, edge cases, compliance, and escalation paths before production deployment.
Launch & Continuous Optimisation
Deploy agents across channels with monitoring, analytics, and iterative refinement to improve resolution rates.
Fast-Track Option
Need Agentforce in production in 4-6 weeks?
Our Agentforce Accelerator is a structured rapid-deployment program built with Salesforce — designed to get your first AI agents live fast, with guardrails and governance built in.
Explore the Accelerator4-6 Week Timeline
From kickoff to production-ready agents — not the 3-6 month cycle typical of custom AI builds.
Built With Salesforce
Co-developed with Salesforce product teams. Follows their best practices for design, testing, and governance.
Pre-Built Playbooks
Battle-tested patterns for the most common agent use cases: service, sales, marketing, and operations.
Fixed-Scope Engagement
Clear deliverables defined up front — you know exactly what you're getting before you commit.
Case Study
Financial Services Firm Deflects Support Cases with Agentforce Service Agent
a top financial services firm receiving a high volume of support enquiries per month. We deployed Agentforce Service Agent across chat and email, integrated with their knowledge base and Data Cloud profiles — deflecting 60% of cases autonomously while maintaining a 94% customer satisfaction score.
60%
Case deflection rate
94%
Customer satisfaction
50K+
Monthly enquiries handled
24/7
Autonomous operation
Case deflection rate
Autonomous · Governed · 24/7
Real Results
The Business Impact of Autonomous AI Agents
1000+
Projects
600+
Customers
20+
Years of Enterprise Expertise
4.5
Customer Satisfaction Score
How We Work
Engagement Options
Pick the model that fits where you are. All engagements include a dedicated Agentforce lead and a clear outcome definition.
Agent Readiness Assessment
Ideal for: Teams evaluating Agentforce for the first time
Evaluate your data maturity, knowledge base readiness, and highest-value agent use cases with a clear deployment roadmap.
- Knowledge base readiness audit
- Use case prioritisation & ROI mapping
- Data Cloud integration assessment
- Agent deployment roadmap
- Executive readiness presentation
Agent Implementation
Ideal for: Organisations ready to deploy autonomous agents
End-to-end Agentforce deployment including agent building, knowledge preparation, testing, governance setup, and multi-channel go-live.
- Everything in Readiness Assessment
- Agent Builder configuration & customisation
- Knowledge base curation & grounding
- Multi-channel deployment (chat, email, WhatsApp)
- Governance & compliance setup
- User training & change management
Managed Agent Service
Ideal for: Teams that want continuously optimised AI agents
Continuous agent monitoring, performance optimisation, knowledge base updates, and new agent development as your needs evolve.
- Agent performance monitoring & analytics
- Knowledge base maintenance & updates
- Continuous accuracy improvement
- New agent development & rollout
- Priority SLA support
Connected Ecosystem
The Agentforce Technology Stack We Deploy
Every agent deployment leverages the full Salesforce AI platform — from the trust layer and data foundation to the builder tools and collaboration channels.
Agentforce Platform
Agent Builder
Einstein Trust Layer
Data Cloud
Prompt Builder
Flow Builder
MuleSoft
Slack