What is Salesforce Marketing Cloud Intelligence?
Marketing Cloud Intelligence (MCI), formerly known as Datorama, is Salesforce's marketing analytics platform. It unifies and analyses marketing performance data across channels, campaigns, and systems — pulling together ad-platform data, CRM data, web analytics, and offline sources into a single source of truth, then surfacing dashboards, alerts, and AI-driven insights.
What does Decision Foundry's MCI service include?
Six capability areas: unified data and governance; automation and AI integration; strategic implementation and adoption; real-time insights and automation; attribution and dashboard design; and custom integrations + data enrichment. We're known for our Harmonization Center expertise — the part of MCI most teams struggle to use well.
How does MCI compare to Tableau or Power BI?
MCI excels at real-time, marketing-specific intelligence — its data model is purpose-built for media performance, with hundreds of pre-built connectors to ad platforms. Tableau and Power BI are general-purpose BI tools, stronger for deeper exploration and cross-domain analytics. Many of our clients run both: MCI as the marketing source of truth, Tableau or Power BI for executive cross-functional analytics. We help you architect both into one strategy.
How long does an MCI implementation take, and what does it cost?
With Decision Foundry, organisations typically achieve usable dashboards and automated insights within 8–12 weeks. A larger multi-business-unit rollout with custom harmonisation, attribution modelling, and external system integrations runs 4–6 months. Pricing scales with workspace count, data row volume, and number of integrations. We'll give you a real-numbers estimate within a week of a free discovery call.
Can MCI integrate with non-Salesforce platforms?
Absolutely. MCI ships with 200+ pre-built connectors covering Google Analytics, Meta, LinkedIn, TikTok, programmatic platforms, email tools, CRMs, and offline data sources. For systems without a native connector, we build custom data streams via the TotalConnect framework. Most of our MCI deployments connect 15–30 distinct sources, often including non-Salesforce CRMs, ERPs, and BI warehouses.
Why Decision Foundry for MCI?
MCI is our specialty — we've delivered more MCI / Datorama implementations than most Salesforce SIs in the world, including for some of the largest media holding companies and pharma brands. Multiple Salesforce Marketing Champions on staff, deep Harmonization Center expertise, and our own Mastering Datorama training program. When clients have struggled with MCI elsewhere, they come to us.