Salesforce Experience Cloud | Professional Services
Drive loyalty and growth with branded portals, self-service communities, and mobile apps
Experience Cloud facilitates the creation of user-friendly self-service portals, allowing stakeholders to find answers independently and freeing up your support team for complex issues. Decision Foundry's Experience Cloud development expertise ensures your self-service portals are intuitive and informative, empowering your communities and reducing support burden.
Our Services
User data and interaction history within Experience Cloud enable targeted content design. We partner to translate data into actionable insights, creating personalized experiences that drive engagement.
Experience Cloud facilitates the creation of user-friendly self-service portals, allowing stakeholders to find answers independently and freeing up your support team for complex issues.
Build centralized resource hubs within Experience Cloud for employees. Decision Foundry guides designing customized Experience Cloud environments fostering positive company culture.
Experience Cloud integrates various data sources, providing unified customer perspectives. The firm manages data integration, ensuring single-source-of-truth implementations.
Common Questions
Experience Cloud (formerly Community Cloud) is Salesforce's platform for building branded digital experiences for people outside your company: customer self-service portals, partner portals, employee intranets, supplier hubs, and member communities. It uses the same CRM data underneath so visitors see records, cases, and content personalized to their identity, role, and history.
Information architecture and journey design; site setup and theming on Experience Builder; Lightning component development for custom interactions; community-specific data sharing and security configuration; integration with Sales Cloud, Service Cloud, Marketing Cloud, and CMS systems; SEO setup; accessibility compliance; and analytics and adoption design.
A custom website or standalone portal product can do similar things, but you'd be rebuilding the integration with Salesforce data that Experience Cloud ships with out of the box. Experience Cloud's edge is identity (one user across CRM + portal), data (records auto-shared with the right people), and unified content management. For organizations already on Salesforce, building a portal anywhere else means duplicate integration work and another customer-facing identity stack to maintain.
A focused self-service portal (case deflection + knowledge base + simple branding) runs 10-14 weeks. A multi-audience portal (customers + partners + employees with distinct data-sharing rules) runs 4-6 months. Complex partner relationship management (PRM) rollouts with deal registration, MDF, and channel pricing extend further. Every engagement starts with a discovery call to scope audiences and use cases.
Yes. Experience Cloud inherits Salesforce's enterprise security model: role-based access, sharing rules, field-level security, IP restrictions, SSO via SAML / OAuth, and MFA. Communities can be public, login-required, or fully partner-only with whitelisted domains. We've built Experience Cloud portals serving regulated industries including financial services and healthcare, and design to the relevant frameworks (SOC 2, GDPR, HIPAA-adjacent patterns).
We've built Experience Cloud portals across customer self-service, partner enablement, and employee community use cases for organizations in retail, financial services, healthcare, and media. 85+ Salesforce certifications across the platform. Our FDE engineers embed inside your team to design portals around your real users, not around what's easy to build in Experience Builder.
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Decision Foundry provides Salesforce Marketing Cloud services to help you evaluate your business priorities and get the most out of the platform. From implementation to personalization and optimization, we’ll guide you through every step.